Terms & Conditions
Last updated: August 10, 2026
These Terms govern the use of pentaract.com and, when referenced in an accepted quote, proposal, or invoice, services provided by Pentaract Studio (“Pentaract,” “we,” “us,” or “our”).
Using this website means you accept these Terms. Sending an inquiry does not create a client relationship, guarantee availability, or reserve production time.
Website and Project Agreements
Website content, portfolio examples, timelines, and pricing information are provided for general information and may change.
A project begins only after we confirm it in writing and any required initial payment is received. The accepted quote, proposal, scope of work, invoice, email agreement, or NDA forms part of the project agreement and takes priority if it conflicts with these general Terms.
Client Responsibilities
The client must provide accurate instructions, properly licensed materials, timely feedback, and required approvals. Client delays may extend the schedule.
The client is responsible for checking and approving all technical information, product claims, measurements, translations, safety instructions, legal statements, and final deliverables before publication or use.
Requests outside the agreed scope, including additional revisions, formats, scenes, assets, or source files, may require additional fees and time.
Neither party is responsible for reasonable delays caused by circumstances beyond its control. Deadlines will be adjusted where necessary.
Payments and Cancellation
Prices, currency, payment stages, and delivery terms are specified in the project agreement. Late payment may pause production, revisions, delivery, or usage rights.
Once work begins, deposits and payments are non-refundable to the extent they cover completed work, reserved production time, or non-cancellable costs. If a project is cancelled, the client remains responsible for work completed and costs committed up to the cancellation date, except where mandatory law provides otherwise.
Intellectual Property
The client confirms that it owns or has permission to use all logos, designs, models, music, footage, trademarks, data, and other materials supplied to us. The client is responsible for claims resulting from materials or instructions supplied without the necessary rights.
Until full payment is received, previews and deliverables may not be published, transferred, or used commercially.
After full payment, the client receives the rights stated in the project agreement. If no specific transfer is stated, the client receives a worldwide, perpetual commercial licence to use the final delivered files for the agreed business or campaign purpose.
Pentaract retains ownership of its pre-existing assets, production methods, templates, tools, working files, unused concepts, and source/project files unless their transfer is expressly included in writing. Third-party assets remain subject to their respective licences.
Client-specific final work will not be resold. However, after the client publicly releases the work, Pentaract may display it and the client’s name or logo in its portfolio, showreel, awards, and promotional materials unless an NDA or written agreement states otherwise.
Confidentiality
Each party will take reasonable care of non-public information clearly identified as confidential. Confidential material will not be knowingly disclosed except where required to perform the project, comply with the law, or use an approved service provider.
Highly confidential material should be shared through an agreed secure method rather than the website form.
Quality, Results, and Liability
We will provide services with reasonable professional care. However, creative work involves judgment, and we cannot guarantee specific sales, engagement, regulatory approval, technical performance, or other business results.
To the fullest extent permitted by law, Pentaract is not liable for indirect or consequential losses, lost profits, lost data, or claims arising from client-supplied information or unauthorized use. Pentaract’s total liability relating to a project will not exceed the total amount paid for that project.
Nothing in these Terms excludes liability that cannot legally be excluded.
Website Use
Website content—including artwork, animation, text, branding, and design—may not be copied, resold, scraped, republished, or presented as someone else’s work without permission.
Third-party websites and embedded services are governed by their own terms. Pentaract is not responsible for their availability, security, or content.
Governing Law and Updates
These Terms are governed by Tunisian law. If a disagreement arises, we will first try to resolve it directly and fairly.
Any updates to these Terms will be posted on this page with a new “Last updated” date. Updates will not change the terms of an active project unless both sides agree in writing.